Quality your clients can actually see
Intryc scores all of your conversations and pulls every evaluation, score and report into one place, so that issues and coaching moments can surface the second they happen across every client and site you run.
Client: I’ve called twice about the same delivery issue, and each agent has told me something different. Can someone please give me a clear answer?
Agent: I’m sorry you’ve had to contact us more than once. I reviewed the previous notes and confirmed your order is delayed at the local distribution center. It is now expected tomorrow, and I’ll document this update so you receive consistent information if you need to follow up.
Client: I’ve been on hold for nearly 30 minutes, and my issue still isn’t fixed. I need to speak with a supervisor.
Agent: Supervisors are busy right now, so you’ll need to keep waiting. Someone will speak with you when they are available.
Confidence that comes with real impact
*Results 2 months after a BPO company adopted Intryc
0x
increase in audit volume
0%
reduction in disputes
0%
variance between auto QA and manual QA
When a renewal stalls or a client churns, it's usually because you couldn't show the quality story on their terms.
A 3% sample doesn't prove an SLA, and manual review doesn't scale across thin per-seat margins or a team that turns over 30-40% a year.
The cost of sampling isn't a missed ticket. It's the contract.
Quality at BPO scale, one platform
Run separate scorecards, SLAs and reporting for every client you serve from one workspace. Each account is now graded against its own standards without spinning up a new process per contract.
Every gap, closed before it grows
Intryc spots the patterns pulling your scores down, turns them into practice scenarios built from your team's real calls, and gets agents reps before the gap reaches a customer.
Flag Conversations
Client: I need to update my account card.
Agent: Sure, I can update that now.
⚠ Identity not verifiedClient: Great, the new number is…
Coach Agents
Joshua W. · June 2026✓ DeliveredDelivery dateJuly 1, 20263/4Simulate real scenarios
Account Verificationvia Chat↺ Reset◼ EndJun 22, 2026 16:50:03LeonI’m locked out and lost email access.BiUS🔗≣❝Type your message…Reply to customer →Improve Performance
QA Scores
17 May24 May31 May7 Jun
Flag Conversations
Client: I need to update my account card.
Agent: Sure, I can update that now.
⚠ Identity not verifiedClient: Great, the new number is…
Coach Agents
Simulate real scenarios
Improve Performance
QA Scores
“We’ve been able to 5x the volume of samples with 1% variance between auto QA and manual QA. The [Intryc] team understands our particular scenario where we handle multiple accounts, multiple clients all over the world, multiple systems, and they’re able to adapt and adjust to it.”
Nestor Alvarez, Quality Manager
Plugs into the stack you already run
Intryc connects to your CCaaS platform, helpdesk and telephony, so every call and ticket comes in on its own, with nothing to export or upload. It's SOC 2 Type II certified and GDPR compliant, keeps each client's data separate, controls who sees what by role, and strips out PII automatically.
Connections
View and manage your connections.
Send an email to contact@intryc.com to request a new connection.
Help desks
