Set-and-scale automations
Configure once which conversations to evaluate, how often, and at what scale, from high-risk samples to every single conversation.
Platform Overview
Turn every customer interaction into better performance
Intryc unifies quality assurance, coaching, training, and automation so you can evaluate every interaction, identify what needs improvement, and act before issues repeat.
Conversation
Chat, email, or voice
AI Scorecard
Your standards, applied
Evaluation finding
Root cause + evidence
Feedback or training
Coaching, quiz, simulation
Performance monitoring
Did it actually improve?
One connected quality system
From every interaction to the next best action
Most QA tools stop after identifying what went wrong. Intryc connects evaluation, feedback, coaching, training, and automation so every quality insight can lead to measurable improvement.
01
Define
Build AI Scorecards around your standards.
01
Define
Build AI Scorecards around your standards.
02
Evaluate
Audit targeted conversations or reach 100% coverage.
02
Evaluate
Audit targeted conversations or reach 100% coverage.
03
Understand
Surface root causes, examples, and knowledge gaps.
03
Understand
Surface root causes, examples, and knowledge gaps.
04
Improve
Deliver feedback, coaching, quizzes, and simulations.
04
Improve
Deliver feedback, coaching, quizzes, and simulations.
05
Monitor
Track performance and automate what happens next.
05
Monitor
Track performance and automate what happens next.
AI Scorecards
Guaranteed 90%+ AI scoring accuracy, industry first.
Intryc’s AI Scorecards audit conversations and role play simulations end to end, benchmarked against your own human evaluators before rollout and held to 90%+ from day one.
Define quality on your terms with your own instructions, scoring methodology, custom ratings, and scoring impact.
Scorecard details
Name*
Support Quality Scorecard
Pass rate*80%
Criteria
6 selectedResolutionMax 20
Customer issue correctly identified1
Resolution actually resolved itCritical1
Knowledge & ProcessMax 20
Policy stated accuratelyCritical1
Approved SOP followed1
CommunicationMax 20
Tone and empathy appropriate1
Next steps made clear1
Custom fields
Add fieldsDiscardSubmit
AutoQA
Scaling evaluations reliably, for both human and AI agents.
Very few talk about the effort it takes to make the scoring framework, the automated evaluations, and the insights actually work together. Intryc handles that, so coverage scales without accuracy slipping.
Full Coverage MonitoringRegulated interactions · this week
100%reviewed24,892 / 24,892
Coverage by channel
Voice8,42033.8%
Chat10,21841.0%
Email4,10316.5%
Secure message2,1518.6%
Fully audited24,892 of 24,892 conversations audited this week
Issues surfaced
312Disclosure gaps
148Fair-treatment risks
91Escalation misses
Review evidence attached to every interaction
Audit-readyConfigure once which conversations to evaluate, how often, and at what scale, from high-risk samples to every single conversation.
Agent coaching & feedback
Continuous, actionable feedback agents actually use.
Real-time insights
Automated notifications for agents and team leads covering individual and team performance, top quality issues, root causes, and examples.
Tailored coaching
AI-generated sessions summarizing strengths, areas for improvement, and coaching opportunities.
Full visibility
Monitor agent performance, dispute rates, coaching and training activity, and engagement.
Reviewer Slump Detector
Runs weekly and notifies admin if any reviewer's score drops sharply week over week.
Permissions
Create training assignmentCreate coaching sessionCreate calibration session+1
TriggersReviewer weekly score dropped
Use this →
AI-powered training & simulations
Ramp new joiners faster. Lift every agent.
Intryc helps prepare new joiners, improve low performers, and launch new products and processes with confidence.
TrainingSimulationsMissing Wire Transfer
Search pages⌘K
Missing Wire Transfervia ChatResetEnd
Jul 31, 2026 16:38:40
Dariathe wire i sent for $50,000 hasn’t shown up
Jul 31, 2026 16:39:12
YouI’m sorry — I know how worrying that is with an amount this size, and I’ll start tracing it right now. Could you confirm the date you sent it and the reference number on your receipt?
Type your message...
Reply to customer
Instructions
Overview
You are about to handle an urgent request from a customer whose high-value wire transfer of $50,000 has not arrived at its destination. The customer is extremely anxious given the large amount of money involved and is looking to you for a swift resolution and clear communication.
Your Objectives
- •Acknowledge the customer's stress and provide reassurance through an empathetic and professional tone.
- •Conduct a thorough and systematic investigation to trace the missing funds.
- •Clearly explain the investigation process and set realistic expectations for the customer.
- •Follow the correct internal procedures for handling high-value transaction investigations, including proper escalation.
What to Pay Attention To
- •Customer Anxiety: The amount of money is significant, so the customer will be highly stressed. Your tone and ability to convey confidence are critical.
- •Information Gathering: A successful investigation depends on collecting precise details at the start. Be sure to gather all necessary transaction identifiers, dates, and amounts.
- •Process Adherence: High-value financial cases have strict procedures. Deviating from the standard workflow can cause delays or errors.
- •Escalation Triggers: This is a complex case that will likely require help from a specialized team. Know when to stop your initial investigation and escalate to the correct internal resource.
- 01
Reduce onboarding time by half
Realistic role-play simulations across chat, email, and voice, with custom personas, difficulty levels, and languages.
- 02
Consistent scoring
Simulations are scored by AI Scorecards that mirror your QA frameworks, use your SOPs and knowledge, and give agents actionable feedback.
- 03
Close the loop
Convert failed evaluations into personalized simulations and quizzes targeting specific customer issues and quality criteria.
Insights & reporting
See whether quality is actually improving
Track performance across evaluations, disputes, coaching, training, and engagement from one place. Understand not only where quality stands, but whether agents are reviewing feedback, completing training, and improving over time.
QA AssistantPerformance Insights
Top failure areasRoot causesCoaching opportunities
Where is QA performance slipping this week?
Quality dipped most in one area this week. Here's what's driving it and who to coach:
Failure areaDisclosure compliance
18% error rate243 conversations affected
vs 6% team avg
Root causeMissing required fee language
Agents often miss required fee language during multi-step billing questions.
Recommended actionCoach 12 agents with repeat misses
Create a targeted coaching assignment for the agents driving the disclosure misses.
Create coaching assignmentAsk a follow-up about QA performance…
Connect the intervention to the outcome.
- 01Compliance 91% 78%
A quality issue is increasing
Escalation compliance drops three weeks running on the billing team.
- 02Assigned — 9 agents
Coaching or training is assigned
Nine agents get a coaching session and a simulation built from the failing criterion.
- 03Compliance 78% 94%
Performance improves after intervention
Compliance recovers above baseline and holds for the following month.
Integrations
Every conversation, every system, fully connected.
QA needs context and every conversation, interaction, and task should be evaluated with the right data behind it. While data sources are disconnected and inconsistent in most companies, Intryc brings everything into a single brain of intelligence for your CX teams to build on.
Knowledge
Help centers, knowledge bases, policy documentation, SOPs, and product content.
Customer interactions
Help desks, support platforms, AI agent platforms, CRMs, sales tools, and telephony systems.
Intryc
Samples, scores, and explains every interaction
Reporting
BI platforms, cloud storage, MCP connections, data exports, and public APIs.
Others
Identity and SSO providers, internal comms, and custom APIs.
Customer interactions
Help desks, support platforms, AI agent platforms, CRMs, sales tools, and telephony systems.
Knowledge
Help centers, knowledge bases, policy documentation, SOPs, and product content.
Others
Identity and SSO providers, internal comms, and custom APIs.
Reporting
BI platforms, cloud storage, MCP connections, data exports, and public APIs.
Intryc
Samples, scores, and explains every interaction
One-click integration with 40+ apps
How it works
Start with your standards. Scale with confidence.
01
Connect your systems
Bring in conversations, knowledge, customer context, and existing QA activity.
02
Build your quality framework
Configure AI Scorecards around your instructions, scoring methodology, and internal standards.
03
Test and calibrate
Compare AI and human evaluations, refine instructions, and resolve scorecard or knowledge gaps.
04
Automate the quality loop
Expand coverage and connect evaluation findings to feedback, coaching, training, reporting, and AI Agents.
Enterprise-grade security and privacy
SOC 2 Certified
The conversations you analyze and the quality data we generate are protected by rigorously tested safeguards.
GDPR Compliant
All customer information that comes through your support tickets stays protected and processed lawfully.
HIPAA Compliant
Support interactions containing sensitive health data are safeguarded to healthcare-grade standards.
